About Moser

For more than 25 years we have formed partnerships and grown through open and honest collaboration with our clients, partners, and employees. We are best known for taking great care of our clients, our dedication to creating a work environment where employees do their best work, and our deep commitment to continuous improvement. Our consultants work in a collaborative and fast-paced environment, are self-motivated, and are passionate about evolving technology. It is no accident that we are recognized as one of the Best Places to Work in Indiana for 10 consecutive years.

Internally, we believe in building strong teams from the top down with a focus on values in our Model-Coach-Care philosophy. Our leadership are encouraged and trained to model good practices, mentor other employees and each other, and show empathy and caring in all interactions. This is the base of our core values: Accountability, Balance, Collaboration, Focus, Integrity, Social Responsibility, Support and Transparency.

Moser Consulting believes in equal opportunity for all people and is committed to enabling a diverse, equitable, and inclusive culture. We foster a spirit of unity that respects the remarkable individuality of everyone's culture, history, and service.

Description

This role will operate on a 11:00am-8:00pm shift. In this role, the candidate will be organized, patient, and able to solve complex problems. Candidates should be able to work across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests.

IT requests will be answered via phone, email, live chat, ticketing application, or instant message. The candidate will break down complicated solutions in technical and non-technical terms.

This role requires extensive familiarity with Windows systems, Microsoft 365 and frequently involves both risk assessment and user support tasks. IT support specialists leverage their expertise with the Windows operating system to develop and deploy PCs, support day-to-day system performance, and prevent data loss and unauthorized access. The candidate will be responsible to:

  • Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smartphones) related to desktop infrastructure, in accordance with department standards
  • Provides advice and guidance to colleagues regarding incidents
  • Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance
  • Identify, troubleshoot, log, and resolve technical problems with computer systems, software, hardware, and network
  • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Responsible for installation, maintenance, and troubleshooting of required software and hardware whether onsite or remotely, for our clients
  • Create, maintain, and distribute reports of progress to senior leadership
  • Maintain ticketing system with up-to-date solutions and clear record of activities
  • Document and communicate technical issues in a clear way to clients

Requirements

  • Excellent Customer Service
    • Face-to-Face, Telephone, Remote interaction
  • Creates an enjoyable, professional experience with all team members
  • Detail-oriented
  • Good problem analysis and troubleshooting skills
  • Proficiency in computer support
    • Microsoft365 Administration
    • SharePoint
    • Power Apps
    • Windows 10, Max OSX, Cell phone
    • Active Directory Administration
    • Teams
    • Intune
    • Power Automate
    • Knowledge of DHCP and DNS
  • Ability to work on a team and independently
  • Ability to prioritize projects and support priorities

Preferred

  • 2-3+ years of experience
  • Bachelor’s degree
  • Relevant Education / Relevant Certifications:
    • MCDST - Microsoft certified desktop support technician
    • MCSE - Microsoft Certified Solutions Expert
    • MCP - Microsoft Certified Professional
    • CompTIA, A+/ Network+, and Cisco certifications
    • ITIL
  • Experience in the following:
    • Windows server administration
    • JIRA service desk ticketing system
    • Cisco phone systems

Where You'll Work

Moser has two offices in Indianapolis, IN, and one in Baltimore, MD. You will have the choice to work from one of our office locations, flex your time, and may have the option to work from home depending upon the client’s needs (in the U.S.).

Benefits

At Moser, the secret to success is our people and our commitment to them. We hire the best people, welcome them like family, connect them with opportunities, and let them do what they do best: produce innovative solutions to technology problems. Our culture gives us a competitive advantage by keeping our employees happy, healthy, and by lowering stress levels in a very demanding industry. We focus on giving employees: an incredible workspace; a fun, collaborative, and creative atmosphere; an extremely generous compensation package; and dozens of outstanding and unique perks usually not found at one company.